AXIONOIRESWhat does a customer need at your counter, in a chat or on the phone? We work out which requests they can complete on the spot and which need someone on your team.
Pick a destination such as your menu, social profile or location’s review page. We design the card, program the link and test a sample on a compatible phone. Changing the address written to the card requires access to the physical card.
The address on the card stays the same. We can change the menu or campaign it opens remotely. The proposal specifies who can approve updates, what reporting is included and what happens to the link when the service ends.
We define which questions it can answer, which documents it draws on and when to hand the conversation to a person. An agreed integration can capture a request or check an appointment.
We map the call from the opening question to the details collected and the handoff to your team. Confirming a booking requires calendar access. Before the pilot we agree on caller notices and test how the agent handles uncertainty.